Complaints

The Claims Guys Legal is committed to providing a high standard of service to everyone; however, we recognise that things can go wrong from time to time. If you feel there is a problem with our work, charges or the service that you are receiving, then you should inform us immediately, so that we can do our best to resolve the problem.

If you would like to make a formal complaint, then you can download a copy of our Complaints Information Sheet here. Making a complaint will not affect how we handle your case.

Our aim is to handle your complaint fairly, consistently and quickly. In order to do this it will help if you provide as much information as possible and tell us how you would like us to resolve the problem. If we uphold your complaint we will apologise and we will explain what went wrong. Wherever possible, we will take steps to prevent the problem happening again.

You can make a complaint via: