FAQ

How long will my claim take?

We cannot guarantee a timescale for you to be provided with a claim outcome, as this is dependant processing times at HMRC.

From our experience the majority of claims are completed within 12 weeks. However, during busy times or for more complex claims, it may take up to 20 weeks, or in some cases longer.

HMRC have notified me of a refund, where are my funds?

You may have received a P800 from HMRC which advises that you are due a tax refund. It is sometimes the case that there is a short delay on the part of HMRC in releasing payment, once a P800 is issued.

HMRC make payment to us via cheque and it can take up to 21 days for these cheques to reach us once they are released by HMRC.

Once a cheque is received, we must process this and deposit it in the bank for it to clear prior to making payment to you; cheque clearance can take up to 3 working days.

Please be assured that we are working hard to ensure that all our clients receive any funds due to them as quickly as possible. We apologise for any delays.

How will I get paid?

To ensure our clients receive funds as quickly as possible and to encourage a “contact-free” process our preference is to make payment via bank transfer. Due to the speedy nature of a bank transfer, funds will be released more quickly.

Please look out for our emails which provide instructions on how to securely provide your bank details.

Why are you requesting my bank details?

To ensure our clients receive funds as quickly as possible and to encourage a “contact-free” process our preference is to make payment via bank transfer. Due to the speedy nature of a bank transfer, funds will be released more quickly.

If you do not wish to provide your bank details to us, we are able to make payment via cheque upon request. Please note payment by cheque does take longer, as it is a manual process.

What are your fees?

We work on a “no win no fee” basis, meaning that if your claim is not successful you will not be charged for any work we have undertaken on your behalf.

If your claim is successful our Success Fee is 48%, inclusive of VAT where applicable, of any refund we obtain for you.

In addition to our Success Fee, you agree to pay an Administration Charge of up to £10.00, inclusive of VAT for each claim we submit to HMRC on your behalf. The Administration Charge is payable to cover administrative costs associated with your claim, including the cost of payment processing.

Please see our Terms of Engagement for further Information.

Can I cancel my claim?

You have the right to cancel your claim free of charge within the 14 days following the date that you provide your signature to us without giving any reason (the Cooling-Off Period).

If you cancel your claim within the Cooling-Off Period, then you will owe us nothing, unless HMRC have approved a refund within this period. In this case, we shall be entitled to charge you the Success Fee and Administration Charge as outlined in the Terms of Engagement.

If you cancel your claim outside the Cooling-Off Period, our Success Fee and Administration Charge will remain payable for any refund that has been approved by HMRC up to the date of your cancellation, or that is approved by HMRC after your cancellation.

To exercise the right to cancel, you must inform us of your decision to cancel your claim in a clear statement:

•BY LETTER to: The Claims Guys Legal, Hamilton House, Church Street, Altrincham, WA14 4DR

•BY EMAIL: [email protected]

To ensure we can identify you, please include your full name, full address and the reference number of any claims you wish to cancel.

Are you a government or agency affiliated with HMRC?

We are a private company and a law firm, registered with the Solicitors Regulation Authority, that specialises in tax claims services.

Before submitting claims to HMRC on our clients’ behalf we were required to register with HMRC as a Tax Agent. However, HMRC does not endorse or affiliate itself with any private company.